Author: simplyRik

When an IT organization is given the mandate from the CIO to transform and the funding from the Business to do so, it is like getting the word from  Punxsutawney Phil that Spring will be right on time!  This...
During the Executive Connections sessions of the recent Fusion 15 conference, one topic kept injecting itself into nearly every conversation and that was basically “What the hell do we do with Millennials?” You know the ones, those that have never...
This year marked my return to the Service Management Fusion Event after 8 years.  The last time I had attended a Fusion event it was much smaller and in Charlotte, NC. Although I have been staying somewhat plugged into...
So in working through a very intense Business Case review of our initial project implementation, I find it somewhat interesting when trying to not just identify what is referred to as “Soft Benefits,” but also in trying to quanitfy...
When implementing a transformative move towards IT Service Management you may find too many silo’s running independent of one another. Most organizations embarking on this journey are nothing more than a group of independent cogs spinning in their own...
I had the amazing opportunity to visit the Apple Campus this past weekend. It was an amazing experience to see where the products I enjoy so much are created and designed. I even got to walk around a bit,...