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	<title>ITSM &#8211; surching4me &#8211; Knowledge is true strength</title>
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	<title>ITSM &#8211; surching4me &#8211; Knowledge is true strength</title>
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		<title>Splitting My Professional and Social Blogging</title>
		<link>https://surching4me.com/2026/06/splitting-my-professional-and-social-blogging/</link>
					<comments>https://surching4me.com/2026/06/splitting-my-professional-and-social-blogging/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Sun, 07 Jun 2026 14:42:05 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Entertainment]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Creator]]></category>
		<category><![CDATA[ITSM]]></category>
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		<category><![CDATA[VOLOitsm]]></category>
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					<description><![CDATA[Why not keep both sites?  Why not keep this one as the "Social" side of me?  Resurrect the 'surching4me' brand for fun.  Let the digital hair down so-to-speak?  Well that's what I'm going to do and see how it goes. Professionally, welcome to VOLOitsm.com]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">574</post-id>	</item>
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		<title>Why ITSM Implementations Fail: A Simple Truth</title>
		<link>https://surching4me.com/2026/05/why-itsm-implementations-fail-a-simple-truth/</link>
					<comments>https://surching4me.com/2026/05/why-itsm-implementations-fail-a-simple-truth/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Sun, 24 May 2026 23:30:07 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Tech]]></category>
		<category><![CDATA[BMC Helix]]></category>
		<category><![CDATA[Governance]]></category>
		<category><![CDATA[Implementation]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Jira ITSM]]></category>
		<category><![CDATA[Maturity]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[ServiceNow]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=558</guid>

					<description><![CDATA[Implementation doesn't end on day 90. You need someone who owns continuous improvement.]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">558</post-id>	</item>
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		<title>Time for a Rebrand: The CMDB Deserves a New Name</title>
		<link>https://surching4me.com/2025/04/time-for-a-rebrand-the-cmdb-deserves-a-new-name/</link>
					<comments>https://surching4me.com/2025/04/time-for-a-rebrand-the-cmdb-deserves-a-new-name/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Sat, 19 Apr 2025 21:01:36 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Management]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=467</guid>

					<description><![CDATA[If you’ve spent any time in IT Service Management, you’ve likely crossed paths with the Configuration Management Database, better known (and often misunderstood) as the CMDB. But here’s the thing I keep coming back to: the name “Configuration Management Database” doesn’t do it justice. In fact, I think it actively misleads people about what it’s for.]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">467</post-id>	</item>
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		<title>What Sitcom Would Represent your Life?</title>
		<link>https://surching4me.com/2025/04/what-sitcom-would-represent-your-life/</link>
					<comments>https://surching4me.com/2025/04/what-sitcom-would-represent-your-life/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Sun, 06 Apr 2025 16:13:07 +0000</pubDate>
				<category><![CDATA[Entertainment]]></category>
		<category><![CDATA[Tech]]></category>
		<category><![CDATA[Comedy]]></category>
		<category><![CDATA[Idea]]></category>
		<category><![CDATA[IT Support]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Sitcom]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Television]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=449</guid>

					<description><![CDATA[If you haven’t figured it out by now, I work in the general area of IT management and support.  More in the management and strategy side now.  However, I started my career sitting in the middle of my users as a member of the IT Support team. ]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">449</post-id>	</item>
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		<title>ITSM: To “Do” or “Govern” That is the Question</title>
		<link>https://surching4me.com/2025/04/itsm-to-do-or-govern-that-is-the-question/</link>
					<comments>https://surching4me.com/2025/04/itsm-to-do-or-govern-that-is-the-question/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Sat, 05 Apr 2025 02:48:12 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Regulatory]]></category>
		<category><![CDATA[Service Management Office]]></category>
		<category><![CDATA[SMO]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=432</guid>

					<description><![CDATA[If you’re thinking of making a career of ITSM, any of these are ways to grow your skills and knowledge. It’s pretty much how I built my career. ]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">432</post-id>	</item>
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		<title>Put on your sunglasses, ITSM Trends are looking bright</title>
		<link>https://surching4me.com/2025/03/put-on-your-sunglasses-itsm-trends-are-looking-bright/</link>
					<comments>https://surching4me.com/2025/03/put-on-your-sunglasses-itsm-trends-are-looking-bright/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Tue, 25 Mar 2025 22:00:35 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ai]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[Automation]]></category>
		<category><![CDATA[Cloud]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=389</guid>

					<description><![CDATA[ITSM will be shaped by amazing innovations. These trends will make ITSM smarter, faster, and more user-friendly.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">389</post-id>	</item>
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		<title>Focus on IT Services, Save the World</title>
		<link>https://surching4me.com/2025/03/itsm-isnt-just-what-we-do-its-how-we-drive-meaningful-change/</link>
					<comments>https://surching4me.com/2025/03/itsm-isnt-just-what-we-do-its-how-we-drive-meaningful-change/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Thu, 20 Mar 2025 12:45:06 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Services]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=365</guid>

					<description><![CDATA[#ITSM professionals design, deliver, manage, and continuously improve IT services to align with business needs. Ultimately, ITSM drives meaningful change by ensuring technology is transformational.]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">365</post-id>	</item>
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