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	<title>Service Desk &#8211; surching4me &#8211; Knowledge is true strength</title>
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		<title>Technology Support, it’s not just business, it’s personal</title>
		<link>https://surching4me.com/2025/03/technology-support-its-not-just-business-its-personal/</link>
					<comments>https://surching4me.com/2025/03/technology-support-its-not-just-business-its-personal/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Mon, 10 Mar 2025 21:00:00 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Service Desk]]></category>
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					<description><![CDATA[Contrasting the different customer support models, ranking them in order of value-add. The “Service Desk” model, characterized by knowledgeable analysts, robust knowledge infrastructure, and a focus on customer service, is considered the ideal. Emphasizing the importance of customer-centricity in building loyalty and driving business success.]]></description>
		
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		<title>The Human Element in Business Case Analysis</title>
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		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Fri, 07 Mar 2025 22:47:05 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Automation]]></category>
		<category><![CDATA[Customer Service]]></category>
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		<category><![CDATA[Self-Service]]></category>
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					<description><![CDATA[Measuring “soft benefits” like the value of self-service portals or virtual assistants is tough because human interactions are unpredictable and subjective. Self-service can save resources, but the human touch, like customer experience and analyst skills, can’t be fully measured or automated.]]></description>
		
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