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	<title>ITSM &#8211; surching4me &#8211; Knowledge is true strength</title>
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	<title>ITSM &#8211; surching4me &#8211; Knowledge is true strength</title>
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		<title>Why ITSM Implementations Fail: A Simple Truth</title>
		<link>https://surching4me.com/2026/05/why-itsm-implementations-fail-a-simple-truth/</link>
					<comments>https://surching4me.com/2026/05/why-itsm-implementations-fail-a-simple-truth/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Sun, 24 May 2026 23:30:07 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Tech]]></category>
		<category><![CDATA[BMC Helix]]></category>
		<category><![CDATA[Governance]]></category>
		<category><![CDATA[Implementation]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Jira ITSM]]></category>
		<category><![CDATA[Maturity]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[ServiceNow]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=558</guid>

					<description><![CDATA[Implementation doesn't end on day 90. You need someone who owns continuous improvement.]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">558</post-id>	</item>
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		<title>Time for a Rebrand: The CMDB Deserves a New Name</title>
		<link>https://surching4me.com/2025/04/time-for-a-rebrand-the-cmdb-deserves-a-new-name/</link>
					<comments>https://surching4me.com/2025/04/time-for-a-rebrand-the-cmdb-deserves-a-new-name/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Sat, 19 Apr 2025 21:01:36 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Management]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=467</guid>

					<description><![CDATA[If you’ve spent any time in IT Service Management, you’ve likely crossed paths with the Configuration Management Database, better known (and often misunderstood) as the CMDB. But here’s the thing I keep coming back to: the name “Configuration Management Database” doesn’t do it justice. In fact, I think it actively misleads people about what it’s for.]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">467</post-id>	</item>
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		<title>ITSM: To “Do” or “Govern” That is the Question</title>
		<link>https://surching4me.com/2025/04/itsm-to-do-or-govern-that-is-the-question/</link>
					<comments>https://surching4me.com/2025/04/itsm-to-do-or-govern-that-is-the-question/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Sat, 05 Apr 2025 02:48:12 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Regulatory]]></category>
		<category><![CDATA[Service Management Office]]></category>
		<category><![CDATA[SMO]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=432</guid>

					<description><![CDATA[If you’re thinking of making a career of ITSM, any of these are ways to grow your skills and knowledge. It’s pretty much how I built my career. ]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">432</post-id>	</item>
		<item>
		<title>Put on your sunglasses, ITSM Trends are looking bright</title>
		<link>https://surching4me.com/2025/03/put-on-your-sunglasses-itsm-trends-are-looking-bright/</link>
					<comments>https://surching4me.com/2025/03/put-on-your-sunglasses-itsm-trends-are-looking-bright/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Tue, 25 Mar 2025 22:00:35 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ai]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[Automation]]></category>
		<category><![CDATA[Cloud]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=389</guid>

					<description><![CDATA[ITSM will be shaped by amazing innovations. These trends will make ITSM smarter, faster, and more user-friendly.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">389</post-id>	</item>
		<item>
		<title>Focus on IT Services, Save the World</title>
		<link>https://surching4me.com/2025/03/itsm-isnt-just-what-we-do-its-how-we-drive-meaningful-change/</link>
					<comments>https://surching4me.com/2025/03/itsm-isnt-just-what-we-do-its-how-we-drive-meaningful-change/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Thu, 20 Mar 2025 12:45:06 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Services]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=365</guid>

					<description><![CDATA[#ITSM professionals design, deliver, manage, and continuously improve IT services to align with business needs. Ultimately, ITSM drives meaningful change by ensuring technology is transformational.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">365</post-id>	</item>
		<item>
		<title>Technology Support, it’s not just business, it’s personal</title>
		<link>https://surching4me.com/2025/03/technology-support-its-not-just-business-its-personal/</link>
					<comments>https://surching4me.com/2025/03/technology-support-its-not-just-business-its-personal/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Mon, 10 Mar 2025 21:00:00 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Service Desk]]></category>
		<category><![CDATA[Support Desk]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=238</guid>

					<description><![CDATA[Contrasting the different customer support models, ranking them in order of value-add. The “Service Desk” model, characterized by knowledgeable analysts, robust knowledge infrastructure, and a focus on customer service, is considered the ideal. Emphasizing the importance of customer-centricity in building loyalty and driving business success.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">238</post-id>	</item>
		<item>
		<title>Cost-Effective IT Solutions Through ITSM Frameworks</title>
		<link>https://surching4me.com/2025/03/cost-effective-it-solutions-through-itsm-frameworks/</link>
					<comments>https://surching4me.com/2025/03/cost-effective-it-solutions-through-itsm-frameworks/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Sat, 08 Mar 2025 15:43:25 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Compliance]]></category>
		<category><![CDATA[Frameworks]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=224</guid>

					<description><![CDATA[Leveraging ITSM frameworks is more than just managing IT services, it’s a superpower that helps businesses thrive in a crazy, tech-driven world. With standardized processes, better service quality, risk management, and alignment with business goals, these frameworks are essential for any modern organization.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">224</post-id>	</item>
		<item>
		<title>The Human Element in Business Case Analysis</title>
		<link>https://surching4me.com/2025/03/the-human-element-in-business-case-analysis/</link>
					<comments>https://surching4me.com/2025/03/the-human-element-in-business-case-analysis/#respond</comments>
		
		<dc:creator><![CDATA[RIk Jones]]></dc:creator>
		<pubDate>Fri, 07 Mar 2025 22:47:05 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Automation]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Human]]></category>
		<category><![CDATA[Interaction]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Self-Service]]></category>
		<category><![CDATA[Service Desk]]></category>
		<guid isPermaLink="false">https://surching4me.com/?p=215</guid>

					<description><![CDATA[Measuring “soft benefits” like the value of self-service portals or virtual assistants is tough because human interactions are unpredictable and subjective. Self-service can save resources, but the human touch, like customer experience and analyst skills, can’t be fully measured or automated.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">215</post-id>	</item>
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