surching4me – Sharing knowledge is true strength

Information about the world of IT Service Management and topics specifically surrounding the management of Technology.

Seat-Backs and Tray Tables

Despite the frequent complaints about travel in contemporary times, it serves as an unfair indicator of the significant progress made in this field. In my lifetime, there was a period when travel was virtually confined to one’s immediate vicinity, let alone global destinations.

I reflect on the fortunate circumstances that have allowed me to travel extensively from a young age, despite the fact that I cannot recall my first flight in 1970, which transported me from London Heathrow to John F. Kennedy International Airport in New York. There were subsequent flights that extended to California and Alaska.

However, it was around 1976 that I distinctly remember my first solo flight, which took me from Anchorage to London to visit relatives. This was an uncommon occurrence at the time, as it was accompanied by the presence of airline personnel and a flight crew that provided assistance and companionship. Despite the novelty of the experience, I cannot recall any complaints arising from it.

During the 1970s and 1980s, air travel was a rare and cherished experience. While there were occasional issues such as delayed flights or mechanical breakdowns, I comprehended the extraordinary feat required to transport a substantial aircraft carrying hundreds of passengers from one location to another over thousands of miles. This sense of wonder inspired me to aspire to be a part of the aviation industry, although my path did not align with that goal.

As I entered adulthood, my travel experiences underwent a slight transformation. No longer driven by leisure or familial visits, I embarked on service-oriented missions for the military. The once enchanting methods of travel were replaced by practical and mission-focused approaches. It was during this period that I realized that the essence of travel lay not in the mode of transportation itself, but in the journey itself. 

circa 1992. simplyRik (right) on a shoot of Mt. Pinatubo, Republic of Philippines

Throughout my military career, I have consistently experienced a sense of excitement during relocations and deployments. The prospect of embarking on new journeys, whether it was the 13-week boot camp at Parris Island, South Carolina, or the transcontinental flights that carried me to unfamiliar destinations, was always filled with anticipation.

However, a significant transformation occurred in the aviation industry. Commercial airline fares underwent a shift, becoming more accessible and affordable. This increased accessibility enabled a broader range of individuals to travel for leisure and family reunions, spanning the globe. Initially, airlines maintained a commitment to providing exceptional service during these journeys. Nevertheless, this emphasis gradually diminished over time.

The recent decline in the unique experience of air travel can be attributed to several factors. Firstly, the sheer volume and frequency of flights have led to a situation where airline staff are overwhelmed by the demands of their jobs. Long hours, low pay, and a lack of respect for their services have taken a toll on their morale.

Secondly, the increasing frequency of social media videos showcasing disrespectful behavior towards flight attendants has contributed to this negative perception. While their work may seem exotic, flying across the country and world requires a significant amount of effort and dedication.

As I approach Chicago on a flight from Newark, I am reminded of these factors. I often find myself annoyed by the behavior of fellow travelers when things do not go as planned. However, I have come to realize that the act of taking a flight is a remarkable experience, almost a privilege, given the intricate details that must be meticulously coordinated.

Perhaps we should take a moment to appreciate the journey and not be overly concerned with minor inconveniences.

As we prepare for landing, please ensure that your tray tables are up and your seat backs are in the upright and locked position. The pilots are about to execute a precise maneuver to safely bring us back to the ground.


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